Tritton TRIAX-180 AX 180 Universal Gaming Headset Customer Reviews
This review is from: Tritton TRIAX-180 AX 180 Universal Gaming Headset (Accessory)
I did this video review to help anyone out there with the same issues I had.
Hopefully this will help gain the insight you'll need to make a decision.
Please leave feedback, did I miss anything?
Mine lasted TWO months. Cheaply made at any price.I purchased this AX180 on January 17, 2010. In spite of my headphones being handled with care and never abused in any manner whatsoever, they broke apart on the left side where the earphone connects to the headband. The earphone now dangles from the headband by one wire and are completely unfixable and totally unuseable.The sound was very good from them and the mic also worked very well. It really is a very good sounding headset. Unfortunately, as with other reviewers of these, I've come to find out that they really are a cheaply constructed waste of money.
The way the earphone is connected to the headband is very poorly designed and constructed. If yours hasn't come apart yet, they are ready to at any moment.
We'll see how Tritton customer service handles this. Even if Tritton replaces them, which I'm sure they will, I give these a DO NOT BUY recommendation.
UPDATED:
I called Tritton Technologies and spoke to a very nice person in their customer service dept.. They were very friendly and didn't hesitate to offer a replacement. They gave me an RMA number and I will be sending these back(at my expense which will probably be about five bucks) and I will be getting them replaced. Other than me having to pay out of my pocket to send these back to them, the Tritton customer service handled it the way all companies should.
With that said, I still give this headset a one star rating for poor construction quality and I will give the company customer service a four star rating for their no questions asked approach to dealing with me. I would have given their customer service a five star rating if they paid for postage to send the broken headset to them.
Overall, the headset still gets a DO NOT BUY from me because I know they will easily break and are worth no amount of money. Sadly, I'm certain that the new replacements Tritton sends to me will also break very quickly. I know nothing about the other Tritton models and if the ax180 is any indication of how their other models are made, I don't want to.
UPDATED PART 2:
I receied my new headset from Tritton after about a two week wait from the day I mailed the broken ones to them.
They work great just like the other ones did. I'm hoping that by me changing the way I put them on and take them off they will last longer and prevent the ear cup from breaking. Instead of pulling directly on the left and right ear cups to put them on and take them off my head, which is how most people put on these headphones, I have changed to pulling on the headband part of the headphones only and I try not to exert any pulling pressure on the ear cups as I put them on and off.
UPDATED PART 3:
As of 7/2/2010, the ax180 microphone has now quit functioning on the headset. I called Tritton and they asked me to plug the mic into my computer to see if I could record something with it in order to see if the mic itself is working or not. The mic functioned fine when used on my PC, so there must be a wiring probelm in the headset causing the mic not to work while attached to the headset.